Dr. Pooja has over 22 years of experience majoring in academics and Industry. She regularly conducts management development programs and Training on customer experience, Relationship management, Leadership, Change management, and conflict resolution for junior and middle-level executives. She is an avid researcher and has published numerous research papers in national and international journals. In addition, she has also developed multiple cases for classroom teaching and some of them have been published in journals of repute. She regularly undertakes consultancy assignments for companies in the area of Marketing and Human resource management. Some of the organizations in which she has conducted training recently are Punjab & Sind Bank, Delhi Transport Corporation and Delhi Fire Service. She holds a Post graduate in Management and PhD in the area of Marketing.